• Authenticity Guarantee: We take pride in the curated selection of pre-loved luxury items. All items undergo a multi-step authentication process. While we strive for 100% accuracy, our liability is limited to the purchase price of the item.

• Acceptance: All items submitted for consignment or buy-in will undergo a mandatory authentication process. OurLux reserves the right to reject any item that does not meet our authenticity or condition standards. If an item is deemed inauthentic, consignor / seller will be charged an authentication fee of $100-$400 (depending on brand and value of item). Item will be returned to/collected by the consignor / seller at their expense.

• "As-Is" Condition: As a pre-loved retailer, items are sold in their current condition as described in our listings. Small imperfections are inherent to pre-owned goods. It is the buyer's responsibility to review all photos and descriptions before purchase.

OurLux is an independent reseller of authentic pre-loved luxury items. All trademarks, brand names, and logos mentioned or displayed on all our platforms are the property of their respective owners.

OurLux is not affiliated with, endorsed by, or in any way officially connected with the brands we sell. Any use of trademarked names or imagery is solely for the purpose of describing and identifying the specific items available for resale.

• Order Finalization: To protect the exclusivity of our inventory, a sale is only considered finalized and the item secured once payment (deposit or full) is confirmed by OurLux.

• Inventory Policy: Due to the unique nature of pre-loved luxury, items are sold on a first-come, first-served basis. We cannot hold items based on inquiries; priority is strictly given to the first confirmed payment.

• Period: The initial consignment period is 60 days. During this time, the item must remain exclusively with OurLux at our Far East Plaza shop or on our digital platforms. If consignor decide to take back item before the agreed consignment Period, an adminstrative fee and authentication fee of $200-$400 fee will be imposed depending on brand and value of the item.

• Pricing : OurLux will determine the selling price of the item(s) based on their condition, brand, model, and market value. Take back price will be paid out to consignor as per agreed in the consigment invoice, or otherwise advised if there were lower offers or changes in market value.

• Shipping: Local shipping is free and delivered by our in-house driver. Overseas shipping costs are calculated based on the destination and weight of the package. We are not liable for any delays, physical damages, or loss of items caused by third-party courier services.

  Furthermore, for international orders, the recipient is the importer of record and is solely responsible for all applicable customs duties, taxes, and regulatory fees required by the destination country. We recommend that clients opt for additional shipping insurance for high-value acquisitions, as our liability is limited to the successful handover of the item to the carrier.

  If the consignor / seller is shipping an item to us (locally or overseas), the risk of loss remains with the consignor / seller until the package is physically received and inspected by our team.

• Refund Policy: Due to the nature of pre-loved luxury goods, all sales are final. Returns or exchanges are only considered in the rare event that an item is proven non-authentic by a recognized third-party authenticator.

• Account Responsibility: When creating a membership account on our website, you are responsible for maintaining the confidentiality of your login credentials.

• Data Use: Your membership data is used to provide you with tailored rewards and history of your luxury acquisitions.

• OurLux shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our digital platforms or the purchase of our products. Our total liability to you for any claim shall not exceed the amount paid by you for the specific item in question.
• OurLux will exercise reasonable care in handling and storing the item(s) but will not be held liable for any loss, damage, or theft. Please note that surveillance cameras are in operation on the shop premises for security purposes. Additionally, items consigned to OurLux are not insured by OurLux. The consignor warrants that they are the rightful owner of the item(s) and have the authority to consign them to OurLux.

These terms are governed by and construed in accordance with the laws of Singapore. Any disputes shall be subject to the exclusive jurisdiction of the Singapore courts.